Frequently Asked Questions

Domiciliary care (also called home care) is support provided in your own home so you can continue to live independently and safely. We help with personal care, daily living tasks, companionship, and support that fits your needs—all within our CQC-registered specialisms.

Yes. Welcome Care & Support is registered and approved by the Care Quality Commission (CQC). We provide care and support only within our registered specialisms, which include personal care, caring for adults over and under 65, caring for children (0–18), dementia, mental health conditions, physical disabilities, and sensory impairments.

We are based at Aone Business Centre Gateshead, 3 Summerhill, Blaydon-on-Tyne NE21 4JR. Our team serves clients in the surrounding areas. Please contact us to confirm whether we can support you or your loved one in your location.

Yes. We offer round-the-clock availability for enquiries and urgent support. You can call us or get in touch at any time. Our care visits can be arranged at times that suit you, including overnight (night care) where needed.

We provide home care, night care, light cleaning, shopping calls, medication collection, respite care, and support in accessing the community. All of these are delivered within our CQC registration and specialisms. We tailor the type and level of support to each person’s needs.

Respite care is short-term care that gives family carers a break. We step in so you can recharge while your loved one receives the same high standard of care, usually in their own home. It can be planned in advance or arranged when you need it.

Yes. Supporting people living with dementia is one of our CQC-registered specialisms. We provide person-centred care and support that respects dignity and promotes wellbeing, including at home and during community activities.

Yes. We are registered to care for children (0–18 years). Our team can provide age-appropriate support within our registration. Contact us to discuss your child’s needs and how we can help.

We can help with medication collection and delivery from your pharmacy, and we can provide medication reminders as part of our support. We do not administer medication ourselves; that would require a different type of registration. We work within our CQC registration and can signpost you to other services if needed.

Get in touch by phone (01918 236771), email (info@welcomecare.co.uk), or via our contact form. We’ll have a conversation about your or your loved one’s needs, answer your questions, and explain the next steps. All enquiries are handled in the strictest confidence.

We’ll discuss your needs and whether our services are a good fit. If appropriate, we’ll arrange a visit or assessment so we can understand how best to support you. We then create an individualised care plan and agree the type and frequency of visits. You’re under no obligation until you’re ready to proceed.

Costs depend on the type and amount of support you need. We’ll provide clear information about fees after we understand your requirements. Some people fund their own care; others may be eligible for local authority or other funding. We can discuss options with you and, where relevant, point you to advice on funding.

Your local authority may be able to help with funding after a care needs assessment. We can explain the process and, if we cannot assist directly with applications, we can suggest where to get advice (e.g. council adult social care, or independent advice services).

We have a dedicated page on funding and costs that covers self-funding, local authority support, and NHS Continuing Healthcare. Funding & costs.

We outline the full journey on our How we work page: you get in touch, we arrange a free consultation, we create an individualised care plan with you, and then our team delivers ongoing care with regular reviews. You're under no obligation until you're ready to proceed. How we work.

It depends on your situation and our capacity. After we've discussed your needs and agreed a care plan, we'll work with you to start visits as soon as practicable. For urgent situations, get in touch and we'll do our best to help quickly.

We aim for consistency so you see familiar faces. Where possible we assign the same caregiver(s) so you can build a trusting relationship. If staff change, we’ll do our best to introduce new carers smoothly and maintain continuity of care.

Yes. Your needs can change over time. We review care plans with you and can increase, reduce, or change the type of support as needed. Just get in touch and we’ll arrange a discussion.

We take all feedback seriously. Please contact us first so we can try to put things right. We have a complaints procedure and will respond fairly and promptly. You also have the right to contact the CQC if you wish to raise a concern about our service.

Our caregivers are trained and vetted in line with our commitment to quality and safety. This includes appropriate checks (e.g. DBS where required) and ongoing training so we deliver care within our CQC registration to a high standard.

Yes. We treat all enquiries and client information in the strictest confidence. We only use your information in line with data protection law and our privacy practices, and we do not share your details without your consent except where we are legally required to do so.

We are honest about what we can and cannot do within our CQC registration. If we cannot assist directly—for example with a type of support outside our specialisms—we will do our best to provide referrals or advice so you know where to turn.